Carriage Paid Free Shipping - Next Business Day. (UK Mainland Only). Terms, see below.
PLEASE NOTE THAT THIS SERVICE IS NOT AVAILABLE FOR EUROPEAN, WORLDWIDE AND HIGHLANDS AND ISLANDS OF SCOTLAND CUSTOMERS.
48 HOUR DELIVERY ON ORDERS UNDER £50.00 = £5.50
Delivery time approx. 48 hours, business days with tracking. (UK Mainland Only)
NEXT DAY DELIVERY ON ORDERS UNDER £50.00 = £8.50
Choose Next Business Day option at checkout. (UK Mainland Only)
DELIVERY TO ISLES OF SCILLY, SCOTTISH HIGHLANDS & ISLANDS (NOT UK Mainland ) MUST SELECT CORRECT OPTION AT CHECKOUT = £15.00
Choose Highlands & Islands Of Scotland option at checkout.
PLEASE NOTE THAT "BUSINESS or WORKING DAY" REFERS TO MONDAY - FRIDAY. NOT WEEKENDS, BANK HOLIDAYS, ETC.
Orders placed after 12.00pm (Noon) Monday to Friday will be dispatched the next working day.
Orders placed on Friday will be dispatched the following Monday (except Bank Holidays).
Orders placed at weekend will be dispatched the following Monday (except Bank Holidays).
Delivery to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands and Islands may take an extra 24 to 48 hours for delivery. This may also be affected by weather and public holidays.
Saturday Morning delivery is available, tick option at checkout
This is due to excessive temperature (over 250°C) where the silicone has melted off the protector leaving the bare white glass fibres exposed.
There are two potential causes for this issue:
A “hot spot” on the pan / cookware being used on the hob. The entire base of the pan does not become overheated just one particular spot on the base of the pan. Customers with this same issue have used other pans from the same set / manufacturer and have had no issues.
Alternatively there may be an issue with one of the hobs thermal breakers, please consult with the manufacturer of the hob.
This issue is not the fault of the Induction Hob Protector, but possibly a defect in the cookware or an issue with the hob. If this issue occurs, DO NOTcontinue to use the same pan on the protector as this will cause further damage.