Help Center

Opening hours:

Monday to Thursday 9.00am to 5.00pm, Friday 9.00am to 3pm

Closed Saturday, Sunday and Bank Holidays.

Tel: +44 (0)1706 224790

Email us: sales@bakeoglide.kitchen

Alternatively please also use our live chat or leave a message if offline.

FREE DELIVERY ON ORDERS OVER £50.00

Carriage Paid Free Shipping - Next Business Day.  (UK Mainland Only). Terms, see below.

PLEASE NOTE THAT THIS SERVICE IS NOT AVAILABLE FOR EUROPEAN, WORLDWIDE AND HIGHLANDS AND ISLANDS OF SCOTLAND CUSTOMERS.

48 HOUR DELIVERY ON ORDERS UNDER £50.00  =  £5.50

Delivery time approx. 48 hours, business days with tracking. (UK Mainland Only)

NEXT DAY DELIVERY ON ORDERS UNDER £50.00  = £8.50

Choose Next Business Day option at checkout. (UK Mainland Only)

DELIVERY TO ISLES OF SCILLY, SCOTTISH HIGHLANDS & ISLANDS (NOT UK Mainland ) MUST SELECT CORRECT OPTION AT CHECKOUT = £15.00

Choose Highlands & Islands Of Scotland option at checkout.

• PLEASE NOTE THAT "BUSINESS or WORKING DAY" REFERS TO MONDAY - FRIDAY. NOT WEEKENDS, BANK HOLIDAYS, ETC. 

Terms

• Orders placed after 12.00pm (Noon) Monday to Friday will be dispatched the next working day.
• Orders placed on Friday will be dispatched the following Monday (except Bank Holidays).
• Orders placed at weekend will be dispatched the following Monday (except Bank Holidays).
• Delivery to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands and Islands may take an extra 24 to 48 hours for delivery. This may also be affected by weather and public holidays.
• Saturday Morning delivery is available, tick option at checkout

Fedex

If your order has been dispatched by Fedex then you can track your parcel here.

Enter your tracking ID  in the box.

Parcelforce

If your order has been dispatched by Parcelforce Worldwide then you can track your parcel here.

Enter your reference number in the box.

We are able to ship to most countries, the shipping price will be shown at checkout.

Should there be no shipping available then please contact us for a shipping cost.

Should you need to return an item to us we have a simple returns procedure in place, please click HERE and follow the link.

We accept the following credit & debit cards:

Visa

MasterCard 

Amex

Our store accepts PayPal payments with PayPal Express Checkout. A PayPal button will display during checkout.

If you have a discount code and you wish to make payment by Paypal then enter the discount code after the Paypal screen has closed and before leaving checkout.

We accept the following digital wallets:

Apple Pay

Shopify Pay

Google Pay

To find your nearest Bake-O-Glide® stockist please contact us by email or ring 01706 224790 for further assistance.

Cleaning Tips & Advise

1. Before cleaning make sure that the cooktop is off and has completely cooled first.
2. Wipe with a Mr Eco Cellulose Sponge, warm water and detergent.
3. Apply HG Hob Cleaner Extra Strong with the Mr Eco Cellulose Sponge to clean the surface (apply a bit of pressure if necessary).
4. Rinse out the cellulose sponge with warm clean water and then wipe over the hob.
5. Buff to a shine with a Spontex Microfibre Cloth.

Food spills should be cleaned up as soon as possible and always keep the bottom of your pots and pans clean.

NO the ceramic hob will reach too high a temperature causing the silicone to melt and the woven mesh fabric base will start to disintegrate. This may cause permanent marks on your hob!

It will smoke a lot but should not set on fire!

IF YOUR HOB GLOWS ORANGE / RED IT IS NOT AN INDUCTION HOB!

Cause

This is due to excessive temperature (over 250°C) where the silicone has melted off the protector leaving the bare white glass fibres exposed.

There are two potential causes for this issue:

1. A “hot spot” on the pan / cookware being used on the hob. The entire base of the pan does not become overheated just one particular spot on the base of the pan. Customers with this same issue have used other pans from the same set / manufacturer and have had no issues.
2. Alternatively there may be an issue with one of the hobs thermal breakers, please consult with the manufacturer of the hob.

This issue is not the fault of the Induction Hob Protector, but possibly a defect in the cookware or an issue with the hob. If this issue occurs, DO NOT continue to use the same pan on the protector as this will cause further damage.

The main causes for damage are impacts and extreme temperatures. 

Impacts From Cookware

Glass-ceramic stove tops are durable, but not immune to the impact of heavy objects. Dropping or banging a heavy object on the surface will likely cause damage.

When dragged across the glass surface, rough pots and pans create micro-scratches. As they accumulate over time, they can weaken the integrity of the glass to the point of cracking.

Excessive Heat and Temperature Changes

Certain cookware sustains heat longer. This extended heat exposure can create enough stress to crack the glass.

Food that has been cooked onto the surface can create hot spots that cause cracking. A similar effect occurs when substances, such as enamelled cookware or plastic utensils, melt onto the glass.

Thermal shock occurs when cool glass is exposed to sudden heat. A common cause of cracks is when hot pots are placed onto a cold glass surface. The damage is immediate and often extensive.

Other issues

If the opening for the hob is too small the glass expands when hot and it can cause the Induction Hob to crack.

Also if the crack only appears on one of the 'rings' this may be caused by a faulty thermal breaker. Should this occur please contact your Induction Hob manufacturer.

If you have a cracked glass on your Induction Hob we recommend that you DO NOT use the hob until it has been repaired or replaced.