Customer Service

Opening hours:
Monday to Thursday 9.00am to 5.00pm, Friday 9.00am to 3pm

Closed Saturday, Sunday and Bank Holidays.

Tel: +44 (0)1706 224790

sales@bakeoglide.kitchen

Alternatively please also use our live chat or leave a message if offline.

• FREE Standard Delivery | 2-3 Business Days: £50.00 and over - FREE

• Standard Delivery | 2-3 Business Days (Royal Mail Tracked 48): 0kg - 0.999kg - £3.95

• Standard Delivery | 2-3 Business Days (Royal Mail Tracked 48): 1kg – 10kg - £5.95

• Next Business Day Delivery | Order Cut Off 12:00pm Noon : 0kg–25kg - £6.50

• Next Business Day Morning Delivery (AM) | Order Cut Off 12:00pm Noon: 0kg – 25kg - £12.95

• Saturday Delivery | Cut Off 12:00pm (Noon) Friday | UK Mainland Only: 0kg – 25kg - £39.95

• Highlands & Islands of Scotland Delivery | 2-3 Business Days | NOT UK MAINLAND: 0kg – 25kg - £24.95 GBP
  (Orders being delivered to an address in the Scottish Islands and Highlands, that does not have the appropriate shipping service select will be held until payment can be made to cover the cost of shipping)

Free Delivery Exceptions: Not available for Europe, Worldwide, or Scottish Highlands & Islands.

Business / Working Days: Monday - Friday (excluding weekends, bank holidays).

Order Processing

• Orders after 12:00 pm Monday-Friday: dispatched next working day.
• Orders on Friday: dispatched following Monday (excluding bank holidays).
• Weekend Orders: dispatched following Monday (excluding bank holidays).

Remote Areas: Channel Islands, Isle of Man, Northern Ireland, Isle of Scilly, Scottish Highlands & Islands: + 24 to 48 hours delivery (affected by weather/holidays).

Prices shown at checkout, contact us if unavailable. We are able to ship to most countries.

Should there be no shipping available then please contact us for a shipping cost.

• If your order has been dispatched by Fedex then you can track your parcel here. Enter your tracking ID  in the box.
• If your order has been dispatched by Royal Mail then you can track your parcel here. Enter your reference number in the box.

Please note that when visiting the carrier tracking webpage, you will see the same delivery status information that our Customer Service team can access.

Should you need to return an item to us we have a simple returns procedure in place, please click HERE and follow the link.

• We accept the following credit & debit cards:
  Visa
  MasterCard 
  Amex

• Our store accepts PayPal payments with PayPal Express Checkout. A PayPal button will display during checkout.
  Please note that if you have a discount code and you wish to make payment by Paypal then enter the discount code after the Paypal screen has closed and before leaving checkout.

• We accept the following digital wallets:
  Apple Pay
  Shopify Pay
  Google Pay

bakeoglide.kitchen is your one stop shop for all non-stick, reusable, baking, cooking, protecting mats and liners.
Save even more with our exclusive Bake-O-Glide® discount codes! discount codes. Find out more!

To find your nearest Bake-O-Glide® stockist please contact us by email or call +44 (0)1706 224790 for further assistance.

Simply place your Bake-O-Glide® in your baking tray/ cake tin/ pan instead of using additional grease/ oil or single-use parchment paper.

• Bake-O-Glide® is a Polytetrafluoroethylene (PTFE) coated glass fibre fabric. This means it is a durable, non-stick reusable material, which is particularly suitable for fatty and oily foods.  
• The woven glass fabric is coated with the milk-like PTFE dispersion and then coated and heated repeatedly to create the required thickness of both the material and coating of PTFE. 
• All Bake-O-Glide® PTFE products are manufactured from PFOA free dispersions.

• All Bake-O-Glide® products conform to Plastic Materials and Articles in Contact with Food Commission Regulation (EU) No. 10/2011 and hence Article 3 of European Regulation No 1935/2004: following Methods BSEN 1186:2002.
• All Bake-O-Glide® PTFE products are manufactured from PFOA-free dispersions.

Providing the correct care has been taken to clean and store your Bake-O-Glide®, it can last for hundreds of uses and provide years of use. Over time, Bake-O-Glide® will darken with use but this does not affect the performance of the product.

Bake-O-Glide® can be wiped down and washed with warm soapy water. Bake-O-Glide® is also dishwasher safe.

• Bake-O-Glide® is best stored rolled or flat– never folded/ creased as this will weaken the strength of the material.
• The Bake-O-Glide® Storage Wrap is the perfect solution for organising your Bake-O-Glide® essentials, a great way to keep everything neat and tidy.

Find out about usage, care, cleaning, compatibility, and troubleshooting to safeguard your induction hob from spills, scratches, and stains.

LEARN MORE

Why Every Induction Hob Owner Should Consider a Bake-O-Glide® Induction Hob Protector.