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Final Order Dates
UK Mainland customers MUST select NEXT BUSINESS DAY DELIVERY at checkout for the best chance of pre-Christmas delivery * Orders placed after 11.00am on 23 December 2025 will be dispatched from 5 January 2026 * Delivery before Christmas is subject to courier demand.
Christmas Office & Warehouse Opening
Our offices will be closed from 4:00pm on 23 December 2025 until 9:00am on 5 January 2026. During this period: orders will not be processed, and emails, refunds and returns will be handled from 5 January 2026. Our website remains open and you can continue to place orders as usual.
Delivery Policy
⚠️ Important Information for EU Customers
Orders shipped to the European Union are subject to import VAT and may incur customs duties upon arrival.
As we ship from the UK (post-Brexit), all EU deliveries are exports and will go through customs clearance. You may be contacted by your local courier or customs office to pay these charges before your parcel can be delivered.
Our shipping prices cover delivery only and do not include customs charges.
📋 Read our full International Shipping FAQ for detailed information about EU customs, duties, and delivery times.
UK Mainland Delivery Options
| Shipping Service | Conditions | Price |
|---|---|---|
| Standard Delivery | 2-3 Business Days (Royal Mail Tracked 48) | 0kg – 0.999kg | £3.95 |
| Standard Delivery | 2-3 Business Days (Royal Mail Tracked 48) | 1kg – 10kg | £5.95 |
| Next Business Day Delivery | Order Cut Off 12:00pm Noon | 0kg–25kg | £6.50 |
| Carriage Paid Standard Delivery | 2-3 Business Days | £50.00 and over | Free |
| Next Business Day Morning Delivery (AM) | Order Cut Off 12:00pm Noon | 0kg – 25kg | £12.95 |
| Saturday Delivery | Cut Off 12:00pm (Noon) Friday | UK Mainland Only | 0kg – 25kg | £39.95 |
| Highlands & Islands of Scotland Delivery | 2-3 Business Days | NOT UK MAINLAND | 0kg – 25kg | £24.95 |
FedEx Express Services
For premium tracked delivery with signature confirmation, we also offer:
- FedEx Priority: Fast express delivery for urgent UK orders
- FedEx International Priority: Express international delivery with comprehensive tracking
FedEx rates are calculated at checkout based on your location and package weight.
Track Your Order
Once your order has been dispatched, you'll receive a tracking number via email. You can track your delivery using these links:
- Royal Mail Tracking: www.royalmail.com/track-your-item
- FedEx Tracking: www.fedex.com/en-gb/tracking.html
UK Islands & Crown Dependencies
- Northern Ireland: £3.95 (Standard Delivery | Royal Mail Tracked 48)
- Isle of Man: £6.00 (3-4 business days)
- Guernsey: £8.00 (5-7 business days)
- Jersey: £8.00 (5-7 business days)
European Union Delivery
We ship to all EU countries with the following standard international rates:
- France & Ireland: £12.00
- Spain: £14.00
- Austria, Portugal, Sweden & Cyprus: £15.00
- Netherlands: £18.00
- Malta: £40.00
- Other EU countries: Rates calculated at checkout
Delivery time: Typically 7-14 business days, plus additional time for customs processing.
FedEx International Priority is also available for faster EU delivery with full tracking and signature confirmation.
⚠️ Important: EU customers are responsible for any import VAT and customs duties charged by their country. These charges are NOT included in our shipping prices. Learn more about EU customs charges.
International Delivery (Outside EU)
We ship to many countries worldwide:
- USA: £25.00 (DDP - Delivered Duty Paid via Royal Mail, 7-10 business days)
- Canada: £22.00 (7-10 business days)
- Australia & New Zealand: £25.00 (10-14 business days)
Note: USA shipments are sent DDP (Delivered Duty Paid) via Royal Mail to meet customs requirements, meaning duties and taxes are included in the shipping cost.
FedEx International Priority is available for faster worldwide delivery with comprehensive tracking.
International orders (except USA DDP shipments) may be subject to customs duties and import taxes as determined by the destination country.
Order Processing
Orders are typically processed and dispatched within 1-2 business days. You will receive a tracking number once your order has been shipped.
Delivery Issues
If you experience any issues with your delivery, please contact our customer service team and we'll be happy to help track down your order.
Questions?
For more information about international shipping, customs, and duties, please visit our International Shipping FAQ or get in touch with us.
Need more help?
Contact Us
Opening hours:
Monday to Thursday 9.00am to 5.00pm, Friday 9.00am to 3pm
Closed Saturday, Sunday and Bank Holidays.
Tel: +44 (0)1706 224790
Alternatively please also use our live chat or leave a message if offline.
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