Returns & Refund Policy

How to Make a Return

All returns must be authorised before being sent back.

1. Visit our returns portal at https://bakeoglide.kitchen/a/returns
2. Enter your order number and email address, then click “Start your return”
3. Follow the instructions and select the item(s) you wish to return
4. Once approved, you will receive a confirmation email with shipping instructions

Important: All returned parcels must clearly include the customer’s full name and order number. Returns received without this information may be delayed or rejected.

Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

• Items are unused, unwashed, and in original condition
• Items are returned in undamaged, original packaging
• Items are returned in a fully resaleable condition

Non-Returnable Items

The following items cannot be returned unless faulty:

• Food and other perishable goods
• Gift cards
• Free gifts or promotional items
• Hazardous materials or flammable liquids or gases

Return Timeframes

Once your return request has been approved, you must drop off your parcel at a courier, parcel shop, or equivalent shipping point within 14 days of approval.

Returns received outside this timeframe may:

• Be refused and no refund issued, or
• Receive a partial refund to reflect loss of value, or
• Be returned to the customer at their expense

Return approval does not guarantee a refund. All refunds remain subject to:

• Timely shipment within the 14-day window
• Inspection on arrival
• Compliance with our return condition requirements

Resaleable Condition & Partial Refunds

All returns are inspected on arrival.

If an item is returned not in a resaleable condition, we reserve the right to issue a partial refund, deduct an amount reflecting the loss in value, or reject the return.

This includes (but is not limited to):

• Signs of use or handling beyond what is necessary to inspect the item
• Missing, damaged, or heavily marked packaging
• Missing instructions, components, or accessories
• Damage not caused by our error

Please ensure returned goods are unused and packed securely to prevent transit damage.

Sale Items

• Sale items are not eligible for change-of-mind returns
• This does not affect your statutory rights — faulty or damaged sale items will still be refunded or replaced in line with UK consumer law

Return Shipping & Charges

Returns should be sent to:

Shipping Costs

• Original delivery charges are non-refundable unless the item was supplied incorrect or damaged
• Customers are responsible for return shipping costs for change-of-mind returns
• A £5.95 return shipping charge (our cost to ship the item back) will be deducted from your refund unless advised otherwise
• If your original order qualified for free shipping, the standard delivery cost may be deducted from your refund

For items valued over £50, we strongly recommend using a tracked or insured service. We cannot guarantee receipt of untracked returns.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible.

• Return shipping costs will be covered
• A full refund, including standard delivery charges, will be issued where applicable

Refunds

Once your return is received and inspected:

• You will receive an email confirming receipt
• You will be notified whether your refund has been approved or rejected
• Approved refunds are issued to the original payment method

Please allow up to 10 working days for the refund to appear in your account, as processing times vary between banks and card providers.

Please ensure your return is dropped off with a courier or parcel shop within 14 days of this approval. Returns received after this window may not be eligible for a refund.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again
2. Contact your card provider
3. Contact your bank (processing delays are common)

If you still need help, please contact us at support@bakeoglide.kitchen.

Questions

For any questions regarding returns or refunds, please email support@bakeoglide.kitchen.