International Shipping FAQ

As we ship from the UK (post-Brexit), orders to EU countries are exports and go through customs. For all EU countries, import VAT and duties are calculated and collected at checkout (DDP, Delivered Duty Paid), so there is nothing more to pay when your parcel arrives.

The duties and taxes are shown at checkout along with your shipping cost, and the figure you see is final.

For DDP countries, duties and taxes are calculated at checkout from your delivery address and your order. For DDU countries, charges vary by:

• Your country's specific tax rates and thresholds
• The total value of your order
• The type of products ordered

We cannot predict the amount for DDU countries, so we recommend contacting your local customs office for specific information.

Shipping is calculated at checkout from your delivery address and the weight of your order. Lighter parcels usually go by Royal Mail Tracked International and heavier parcels by FedEx. FedEx International Priority is available as a faster option.

• Royal Mail Tracked International: 3-5 working days
• FedEx Regional Economy (road): 2-4 business days
• FedEx International Priority: 1-3 business days

These are estimates, and please allow additional time for customs processing, which varies by country and is outside our control. The estimated delivery time for your address is shown at checkout.

Not for DDP countries, including all EU countries, as duties and taxes are paid at checkout. For DDU countries, your local courier or customs office will usually contact you directly if duties and taxes are due, and you may need to pay them before your parcel can be delivered or released from customs.

No, we cannot. We are legally required to declare the accurate value of all shipments on customs documentation. Falsifying customs declarations is illegal and can result in your parcel being seized, destroyed, or returned.

Customs duties and import taxes are collected by your government, not by us, and are typically non-refundable even if you return your order. We recommend checking with your local customs authority about their specific refund policies.

We ship to all EU member countries, as well as many other international destinations. Shipping costs and delivery times vary by destination and are shown at checkout. See our Delivery Policy for the full list of countries.

No. Orders within the UK, including Northern Ireland and the Isle of Man, do not incur customs charges. Standard UK delivery is via Royal Mail Tracked 48, and is free on orders of £50 and over.

• Northern Ireland: Royal Mail Tracked 48, priced by parcel weight at checkout. No customs duties apply to orders from Great Britain.
• Isle of Man: The same services and prices as the rest of the UK.
• Guernsey & Jersey: Royal Mail Tracked 48, with the cost shown at checkout. No UK VAT or duties are added at checkout, and Jersey deliveries may be charged local GST on arrival.

See our Delivery Policy for more detail.

Yes. We ship to many countries worldwide, including:

• DDP (duties and taxes paid at checkout): USA, Canada, Australia, New Zealand, Japan, South Korea, Norway and Switzerland
• DDU (duties and taxes may be charged on delivery): Åland Islands, Andorra, French Guiana, French Southern Territories, Guadeloupe, Hong Kong, Iceland, Kosovo, Singapore, United Arab Emirates and Vatican City

Shipping is calculated at checkout from your delivery address and the weight of your order.

DDP (Delivered Duty Paid) means import duties and taxes are calculated at checkout and added to your order. We pay them to customs for you, so you won't have to pay any additional customs charges when your parcel arrives and the courier will not hold it for payment.

DDU (Delivered Duty Unpaid) means checkout covers only your products and delivery. Import VAT, duties or handling fees are set by your country's customs authority and collected by the carrier or customs, usually before or at delivery. We cannot tell you these amounts in advance.